Shipping policy

Welcome to Onlyelite

Thank you for shopping with Onlyelite. We are committed to providing a smooth and reliable shopping experience. Please review our Shipping & Return Policy before placing your order.

Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Standard Delivery: 3–7 business days (depending on your location).
Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
Free shipping may be available on selected orders or promotional offers.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Onlyelite is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

Return Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

7-Day Return Window

You may request a return within 7 days of receiving your order.

Return Eligibility

To qualify for a return:

The item must be unused, unworn, and in its original condition.
All original tags, labels, and packaging must be intact.
Proof of purchase or order confirmation is required.
Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Personalized or customized products
Products marked as non-returnable.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund as appropriate.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.